Learning Outcomes:
1. Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines
2. Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively.
3. Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others
4. Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise